MEETUP · SAN FRANCISCO
Support Is an Engineering Problem Now — Plain × Sentry
An evening at Sentry's SF office for support and customer-facing engineers on how agents, MCP, and APIs are changing the work, and how to move faster with them.
- When
- Wed, Oct 21
5:30 PM to 8:00 PM PT - Where
- Financial District, San Francisco, CA
- Host
- Plain Community Calendar
- Entry
- Free to attend
About this event
An evening at Sentry's SF office for support and customer-facing engineers on how agents, MCP, and APIs are changing the work, and how to move faster with them.
What you'll walk away with
- Where agents actually resolve technical issues today, and where they still hand off to a person - How teams are wiring errors, logs, and product data into support through MCP and APIs, so investigations start with context instead of a blank ticket - What the support engineer role looks like once triage is automated, and which skills are worth building now - A short list of things to try in your own stack next week, from people who've already shipped them Speakers Simon Rohrbach - Co-Founder & CEO at Plain Jordyn Buettner - Support Engineer at Plain Assaf Barnir - Head of Global Support at Sentry Rene Green - Support Engineering Manager at Sentry
Who should attend Support/customer engineers, technical support leads, solutions and FDEs/forward-deployed engineers, and support leaders with engineering backgrounds.
Run of show 5:30 — Doors, food & drinks 6:15 — Conversation 6:55 — Audience Q&A 7:10 — Open floor 8:00 — Close
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