Cancellation Policy

Your deposit is charged when you book, and refunded in full if your date is not confirmed within 24 hours. Your deposit is 30% of your price, and the balance is the rest. We send a secure link for the balance once your finished work is ready to approve.

Cancel any time before confirmation and your deposit is refunded in full. The same refund happens on its own once 24 hours pass without a confirmation, or the moment a professional declines the date. Your money is back on the card you paid with, and the date stays open for you to book again.

Your deposit stays with you as credit toward a new date within 90 days. Pick the new date whenever you are ready and we carry the deposit across.

Your professional has reserved the day for you, so the deposit is kept. The balance waits: we send a link for anything still owed only after delivery.

If our roster does not cover your confirmed shoot, your deposit is refunded in full and you receive a $500 credit toward a future booking, under the replacement guarantee.

Need a new date? Move your booking once at no charge with at least 72 hours notice, subject to your professional being free. Your deposit moves with it.

Every refund goes back through Stripe to the card you paid with, and your booking page shows it the moment we send it. Banks usually post the money within 5 to 10 business days.

We deliver your edited gallery or cut in 48 to 72 hours. You approve it first, with a 72-hour window to request adjustments, and the balance link follows your approval.

Write to hey@bayhauscreative.com and a real person sorts it out within 24 hours.